What are the requirements of renting a car?
Driver must posses a valid Singapore Class 3 driver's license with at least 1 year of driving experience and original Singapore Identity Card.

Why other car rental companies are able to rent to P-Plate drivers while you can't? And also, they are offering a much lower rate.
The cars that they are renting out may be a private vehicle (for private use only) instead of a proper registered rental car. It is ILLEGAL to use a private car for rental.

How do I know if I have rented a private car instead of a proper registered rental car? 
The easiest way is to look at the road tax disc. A legal rental vehicle will bear a print “MOTORCAR”, where a private passenger car will show “PASSENGER(PRIVATE)”.

What are the risks of renting and driving a private car? 
As private cars are not allow to be use for rental, the insurance companies would not provide any coverage in event of an accident. LTA said it takes a serious view of illegal rentals, and is consistently taking action against those who fail to comply with the law. Do take note that driving without a proper insurance is an offence, and if caught, the driver could face both fine and jail. 

What does the car rental rate cover?
Rates covers rental of vehicle on a 24 hour basis. Example: If the car was collected at 12pm today, it has to be return at 12pm the next day. Our operating hours are from 10am to 6pm from Monday to Friday only.


What if I need to extend the rental period?
The hirer will have to inform Express Car Pte Ltd of such intention immediately.


What if I am unable to return the car on time?
It is the hirer's responsibility to inform Express Car Pte Ltd should he/she is not able to return the car on time. Every excess hour will be charged at one fifth of the agreed rental rate. However it is up to Express Car Pte Ltd discretion to accept the delay.


Do I need to refill the petrol tank?
The hirer should refill the petrol tank to the same level as when he/she collected the vehicle. If the tank is not refuel to the same level, the cost of petrol plus a service charge of $10 will be levied.


Can I drive the vehicle to Malaysia?
Yes, selected models are available for Malaysia usage.


What if the vehicle is involved in an accident?
The hirer must report all accidents to Express Car Pte Ltd immediately. Should there be any bodily injuries, the hirer must report to the respective authorities after informing Express Car Pte Ltd.


What if the vehicle breaks down?
The hirer must report all vehicle breakdowns to Express Car Pte Ltd immediately. This 24 hour Emergency Breakdown Service is provided free of charge to the hirer. A replacement vehicle will be provided subject to availability. In the event that no replacement vehicle is available, a pro rated refund will be given to the hirer. Please note that punctured tires, empty petrol tank, flat battery, loss of car key or key locked inside of vehicle does not constitute a breakdown. In the event that the 24 hour Emergency Breakdown Service is called upon to response to such occurrence, the hirer shall bear a service charge of $50 per trip plus the cost of replacing the parts.


What if I receive a parking fine?
The hirer will be responsible for all parking and traffic violations.


What are the forms of payment for the rental?
We accept payment in the form of Cash / VISA / MASTERCARD.

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